Refund Policy
Last updated: August 25, 2026
At Long Puffer Jacket, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process under the following conditions:
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. Returns requested or received after this 30-day period will not be accepted.
2. Condition of Returned Items
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it.
- In its original packaging, with all tags attached.
- Free from any odors, stains, or damage.
Items that do not meet these conditions may be refused or subject to a restocking fee.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@longpufferjacket.com with your order number and the reason for your return.
- Receive RMA Number: Our customer service team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Package Your Item: Securely package the item in its original packaging, including all accessories and tags. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Send the package to the address provided with your RMA number.
4. Return Shipping Costs
The customer is responsible for all return shipping costs, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected. If approved:
- Your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
6. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Items marked as "Final Sale" or "Clearance."
- Personalized or custom-made items.
- Items considered hygiene products (e.g., if applicable, certain accessories that come into direct contact with skin, once opened).
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@longpufferjacket.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, and we will cover the return shipping costs for such items.
8. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
9. Late or Missing Refunds
If you haven't received a refund yet, please take the following steps:
- Check your bank account again.
- Contact your credit card company: It may take some time before your refund is officially posted.
- Contact your bank: There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@longpufferjacket.com.
10. Contact Us
For any questions regarding our Refund Policy, please contact us at:
Email: support@longpufferjacket.com
Website: https://longpufferjacket.com