Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with Long Puffer Jacket! We are committed to delivering your order efficiently and reliably. Please review our shipping policy below:

1. Shipping Rates

Standard shipping is free on orders of $50 or more, to both the United States and Canada. Orders under $50 are charged a flat $8.95 per order. Every order containing the coat clears the $50 line, so shipping is free.

Both options are shown at checkout before you pay, and the free option is selected for you when your order qualifies.

2. Order Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after your order is placed. Orders are not shipped or delivered on weekends or holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

3. Domestic Shipping (United States)

Once processed, domestic orders typically arrive within 5-10 business days. We primarily ship via USPS or UPS, depending on the package size, weight, and destination.

4. Shipping Destinations (United States and Canada)

We currently ship to the United States and Canada only. We are not able to accept orders for any other country; if you place one, we will cancel and refund it.

Canadian orders travel with the same carriers as domestic orders but take longer in transit, and may be held for customs clearance. Any import duties, taxes or customs handling fees charged by Canada are set by the destination country, are the responsibility of the buyer, and are not included in the item price or the shipping fee.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this tracking number to monitor the status of your delivery directly on the carrier's website.

6. Shipping Delays

While we strive to deliver your order within the estimated timeframes, Long Puffer Jacket is not responsible for delays caused by shipping carriers, unforeseen weather conditions, natural disasters, or customs processing delays for international shipments. We appreciate your patience in such circumstances.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders will be shipped exclusively via USPS.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at support@longpufferjacket.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged items. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.

9. Restricted Countries

We do not ship to countries that are subject to U.S. sanctions or trade restrictions. If your country is on such a list, your order will be canceled and refunded.

10. Contact Us

If you have any questions about your order's shipping, please contact us at:

Email: support@longpufferjacket.com

Website: https://longpufferjacket.com